Car rental collection system appalling, completely ridiculous ticket system to wait your turn which was similar to playing the lottery. We waited well over an hour to collect the car but only by trading up our ticket number, we spoke to someone who'd waited 5 hours! Didn't appreciate the threats made in order to get us to buy the extra insurance for £200 which would ensure we could rely on help should we have the misfortune of being involved in an accident. Instead we were left worried for the whole week that we would be abandoned should the worst happen. We'd purchased excess cover insurance beforehand but were told that was no use! The car was not clean on the outside and in order to check the car properly we had to scrape off bird poo to check for damage, which included a windscreen chip which hadn't been noted already. Didn't think much to the car either, given it's supposed to take 5 people plus suitcases, a 1.2litre car to me is unsuitable. It struggled with motorway speed and felt like it had done 100,000 miles not 5000 as the clock said. All in all not an enjoyable start to a holiday!
About QEEQ:8.0/10
No problems with easy cars, simple to book. Only suggestion would be to avoid selling ace/goldcar rentals on the site!
“Insurance more expensive than rental, car picked up at night it was dirty and staff useless”
About ACE:4.3/10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!
“relation à la clientèle du personnel de comptoir désastreuse”
About ACE:8.0/10
j'ai loué la voiture chez ACE,comment savoir que Global car se substitue à ACE sauf par un petit panneau derrière le comptoir?Beaucoup d'attente au comptoir car le personnel tente de vous imposer une assurance à plus de 100€ malgré l'assurance souscrite lors de la réservation et devient très désagréable lorsqu'on lui oppose un refus:plus de 30' d'attente et une sérieuse prise de bec avec l'employé.
Aéroport de BOD en travaux,guichets de location mal indiqués...Heureusement le personnel pour la livraison et la restitution du véhicule était très sympathique et opérationnel malgré l'affluence.
The car worked fine but was very heavily damaged (large dents and almost every panel was scratched or gouged) and only a 1.4 petrol so a bit under powered for a car the size I had requested.
The car was excellent as was the pick up and delivery service. I was, however, disappointed at the 50 Euro penalty for filling up the fuel tank with very little fuel needed. As the car was returned 2 days early, I felt that the 50 Euros was excessive even though it was probably in the terms and conditions. Under these circumstances perhaps you might consider refunding part of the penalty.
About QEEQ:10.0/10
Excellent service
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