Ok but disappointed with the car.

Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

+ super petite voiture très confortable et bien équipée! + personnel agréable, investi et patient malgré l'influence. -- le prix de l'assurance!

Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.