Insurance more expensive than rental, car picked up at night it was dirty and staff useless

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

The car was very good and service acceptable. Would use the service again.

Very good

Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.