Ace a bit frustrating to deal with but good value for car

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.

Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.

Was good, counter staff very helpful. Think the insurance thing is a bit cheeky really but i get it. Also they didnt know id reserved a car seat. Luckily had brought own anyway as airline said was no extra cost. Should be made clear about huge deposit if you dont take out insurance as i hadnt brought a card with that amount of cash on.