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Live chat Email us Service Code: 2913678263
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Spend the extra money not to rent with ACE, it will be worth it

Reviewed: Mon, Jun 24, 2019
About ACE: 5.7 /10
ACE was dire. The pick up took over an hour. After a flight with a 6 month baby and a 5 year old, this was far too long to wait to get to the desk to be served. English was poor, and it was a battle to convince them of the insurance I had already paid for with AXA via Easyrent. They even tried to con us out of 20 Euros for petrol to fill up saying the nearest petrol station was over 30km away from the airport. I had been to the airport several times and the petrol station that was 5km away has always sufficed.
Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

S.Friday

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Compact | Opel Astra or similar
Reviewed: Mon, Jul 22, 2019
“Shocking service”
About ACE: 5.3 /10
Waited for a long time because the car was not on the system at the desk despite me having an email confirmation. Not even sure who the car was supplied by - Rhodium, Ace or Gold Cars? Waited for an hour for this to be rectified with a preganant girlfriend. Lady at the pick up desk was rude and unhelpful, I was told I was 'lucky you dont have to wait longer'. Aggressive attempts to sell insurance add ons. Eventually collected the car which was dented, scratched and dirty inside and out. Was told 'you are lucky its scratched because then its less likely you'll be charged for scratches that you cant even see when you bring it back'! In summary, a poor start to our holiday. Won't be using again.
About QEEQ: 10.0 /10
Easyrentcars seemed to work well.

H.Freestone

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Jul 22, 2019
“Good car & service”
About ACE: 8.0 /10
Online this company seemed the cheapest but I could only pay a £17 holding deposit for the car. When I completed the booking in Bordeaux the actual cost was equivalent to the other hire companies. The staff were nice & the pick up was in terminal and the car was clean and new.
About QEEQ: 8.0 /10

R.Bott

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Jul 5, 2019
“Would recommend.”
About ACE: 9.3 /10
We have used several times. Due to this and our yearly car hire excess insurance, we no longer get the hard sell for own car rentals unnecessary insurance which we have found stressful with other companies. The car was very clean and in excellent condition.
About QEEQ: 10.0 /10
Price drop protector was really good - we did pay less than initial booking price. Would definitely use again.

V.Lee

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Economy | Volkswagen Polo or similar
Reviewed: Sat, Jun 8, 2019
“the car was fine but very small Engine for a five seater family car. 1.2L struggled with motorways”
About ACE: 7.3 /10
Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.
About QEEQ: 8.0 /10
Booking was easy.

V.Pascoe

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Economy | Volkswagen Polo or similar
Reviewed: Sat, Jun 8, 2019
“Stressful!”
About ACE: 5.0 /10
Goldcar were terrible at arrival! Over 2hrs waiting with 3 children on my own. Rude! Also tried to say the extra insurance with you wasn't enough and that you wouldn't pay out so we had to buy it with them also! Wouldn't use again!

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