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Admin heavy

Reviewed: Sat, Jun 1, 2019
About ACE: 7.0 /10
Pick up takes too bloody long!!!!!! Too lo g winded process.
About QEEQ: 8.0 /10
Could have mentioned at time of booking that Ace is at the Goldcar desk
Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

NT

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Mini | Opel Adam or similar
Reviewed: Fri, Feb 7, 2020
About ACE: 7.3 /10
Long wait as computer system down. Staff were very pleasant.
About QEEQ: 10.0 /10

J.Jeffries

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Compact | Opel Astra or similar
Reviewed: Tue, Aug 6, 2019
“Easy and straight forward but surprised at deposit amount”
About ACE: 9.7 /10
We were happy with our hire car but did feel surprised to find out about the £1500 deposit payment which although was on the fine print did still come as a surprise.
About QEEQ: 8.0 /10

d.wright

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Compact | Opel Astra or similar
Reviewed: Thu, Jul 11, 2019
“Ok, but had better”
About ACE: 9.0 /10
Pick up time to long
About QEEQ: 8.0 /10
You need to speed up the pick up process

M.Durbin

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jul 2, 2019
“Long wait for car, Bordeaux airport.”
About ACE: 8.3 /10
Waited over an hour, in a hot terminal, to pick up car. Staff said I needed extra insurance !! This was paid for up front, and they should have been made aware. Overall cost was £20 higher than original quote. On the plus side, car was upgraded to a new seat arona.
About QEEQ: 8.0 /10
Easy to book, good communication

S.Vogel

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jun 11, 2019
“Too long a wait at the counter and when getting and dropping off the car”
About ACE: 7.0 /10
Counter staff helpful - getting the car and dropping off too slow due to lack of staff
About QEEQ: 10.0 /10
Platform ok - didn’t get a price drop

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