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Live chat Email us Service Code: 9146070034
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Reviewed: Wed, Jun 5, 2019
About ACE: 7.0 /10
No issues with the car however despite already requesting on two occassions I'm still awaiting a copy of my return paperwork and deposit. I took the opportunity to inspect the car thoroughly along with the car hire company representative present and it was confirmed that no damage was observed. The paperwork was completed on an ipad at 20:30hrs on Sunday 2nd June and I signed and confirmed my email. I was then notified by the attendant I would receive a copy confirming the car had been returned in an acceptable condition. Disappointingly I have yet to receive a copy of the signed paperwork. The attendant also informed me it would take 7 days to return the deposit to my credit card. I emailed Easyrent and they have sent an emil to the car hire company but I'm still waiting.
About QEEQ: 8.0 /10
Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

j.love

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Mini | Opel Adam or similar
Reviewed: Thu, Jul 18, 2019
“Worries following reviews of gold car.”
About ACE: 10.0 /10
I was concerned upon arrrival and seeing Ace was at the same doubter as goldcar with just a tiny A4 sign as I had read so many poor reviews of glodcar, this meat I left with the hire car with some concerns regards what would happen when I returned it! The guy on the vonnter was very polite and did not push any additional insurances as I had expected, we had no issues with the car and return was smooth. I would just recommend that Ace distance themselves from the negative glodcar reputation if possible.
About QEEQ: 10.0 /10
Easy booking and clear paperwork with simple easy to understand recommendations regards the additional excess waiver insurance provided.

I.Gill

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Compact | Opel Astra or similar
Reviewed: Thu, Jun 20, 2019
“Very poor trying to rip ppl off”
About ACE: 4.3 /10
Insurance a joke and hidden

V.Pascoe

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Economy | Volkswagen Polo or similar
Reviewed: Sat, Jun 8, 2019
“Stressful!”
About ACE: 5.0 /10
Goldcar were terrible at arrival! Over 2hrs waiting with 3 children on my own. Rude! Also tried to say the extra insurance with you wasn't enough and that you wouldn't pay out so we had to buy it with them also! Wouldn't use again!

M.Matthews

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Compact | Opel Astra or similar
Reviewed: Sat, Jun 1, 2019
“Admin heavy”
About ACE: 7.0 /10
Pick up takes too bloody long!!!!!! Too lo g winded process.
About QEEQ: 8.0 /10
Could have mentioned at time of booking that Ace is at the Goldcar desk

K. Dexter

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Mini | Fiat 500 or similar
Reviewed: Sat, May 18, 2019
“Car and staff fine - price increase not happy with”
About ACE: 9.0 /10
The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash
About QEEQ: 8.0 /10

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