great rental ,good would use again

Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

The actual rental company was gold not ace. It was hard to fi and the drop off due to alterations to airport

Platform worked ok

We have used several times. Due to this and our yearly car hire excess insurance, we no longer get the hard sell for own car rentals unnecessary insurance which we have found stressful with other companies. The car was very clean and in excellent condition.

Price drop protector was really good - we did pay less than initial booking price. Would definitely use again.

The car was excellent as was the pick up and delivery service. I was, however, disappointed at the 50 Euro penalty for filling up the fuel tank with very little fuel needed. As the car was returned 2 days early, I felt that the 50 Euros was excessive even though it was probably in the terms and conditions. Under these circumstances perhaps you might consider refunding part of the penalty.

Excellent service

Nice, easy process, polite staff, clean car

Easy to book, without any problems