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Live chat Email us Service Code: 1344198171
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Great car, great car park staff, not very smooth pick up process

Reviewed: Thu, May 16, 2019
About ACE: 8.0 /10
The car was amazing. The staff at the car park were really friendly and helpful too. But the staff at the desk were not so friendly and also a bit of a mess - a long queue formed and we waited almost an hour even though we arrived with just 2 groups in front of us. Also, I would recommend taking photos of the car beforehand. There was a scratch that was not caused by us but had not been recorded. The blame would have been put on us had I not taken a photo that showed it was there before we left.
About QEEQ: 10.0 /10
Everything was so easy and quick! And the auto rebook was really good.
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

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Compact | Opel Astra or similar
Reviewed: Mon, Aug 19, 2019
“Poor service when things do not go to plan”
About ACE: 6.0 /10
Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

S.Steenackers

View more >
Economy | Volkswagen Polo or similar
Reviewed: Tue, Jul 23, 2019
“Vreselijk niets is duidelijk”
About ACE: 5.3 /10
Onduidelijk

A.Dawson

View more >
Compact | Opel Astra or similar
Reviewed: Wed, Jul 10, 2019
“Hidden charges”
About ACE: 8.7 /10
We waited over an hour and despite booking with ‘Ace’ we were with Goldcar. When we got seen, it took 20 minutes for the rep to find us a suitable car and then I was told the deposit on my credit card was a lot higher than I had expected and exceeded my credit limit. I therefore had to pay an extra €118 for the Super Relax Cover, thus doubling the hire charge. Not a pleasant experience.
About QEEQ: 10.0 /10
It was fine.

r.ashenden

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Compact | Opel Astra or similar
Reviewed: Fri, Jun 14, 2019
“great rental ,good would use again”
About ACE: 8.7 /10
new car, whats better ?
About QEEQ: 10.0 /10
good staff,speaking English

M.Stewart

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Compact | Opel Astra or similar
Reviewed: Mon, Jun 10, 2019
“Ok but disappointed with the car.”
About ACE: 6.0 /10
The car worked fine but was very heavily damaged (large dents and almost every panel was scratched or gouged) and only a 1.4 petrol so a bit under powered for a car the size I had requested.
About QEEQ: 8.0 /10
Fine.

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