Pressured into taking out full insurance

We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.

The sign at Bordeaux Airport for ACE car rentals was a tiny A4 piece of paper with no other directions. Wait time at the desk was 10minutes yet took over 3hrs to get all the cars for my party! Was given 3 different cars, the children seats I had pre booked weren't available and as a result was pulled over by the police which was a horrific experience for my 18month old daughter. We were asked for a 1,400 Euro deposit each for each car which was news to us. Having finally paid everything and gotten our cars after multiple changes and a police stop (they wanted to make us get taxis for the kids) we were on our way. 2 out 3 cars we didn't fill up on return and were fined 50 euros per car atop the petrol cost. 1 car was filled up but apparently 4 euros short of a full tank and an additional 50 euro charge was placed on our card a week later (having agreed at the drop off the tank was full). Bottom line is this was the worst experience of my life and thing ACE and all their staff should be ashamed of themselves.

Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.

Booking was easy.

I booked a car through Ace whose local agents showed as Rhodium. In fact they were using, in my opinion and that of scores of people, the worst car hire company in the world - Goldcar.

As a booking platform it was very good except the information about the company they use was totally and unforgivably incorrect.

The collection desk was much improved from the previous occasions and there was not too much up selling and threatening by hard selling the extra insurance for damages. I have already bought my own annual insurance for this at a fraction of the price charged by Easy cars and others. The car was ready but a bit frustrated that I had to get marks added that were not shown - makes me suspicious. Also marks of the inside was 'not included' which didnt sound right . The gent at the handover was top class and very helpful - a credit.

Didnt use