Long wait for car, Bordeaux airport.

M.Durbin

France

Reviewed: Tue, Jul 2, 2019

About ACE: 8.3 /10

Waited over an hour, in a hot terminal, to pick up car. Staff said I needed extra insurance !! This was paid for up front, and they should have been made aware. Overall cost was £20 higher than original quote. On the plus side, car was upgraded to a new seat arona.

About QEEQ: 8.0 /10

Easy to book, good communication

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Economy | Volkswagen Polo or similar

1 days rental

Relevant Reviews on ACE Bordeaux-Merignac Airport

France

1 days rental

Mini | Opel Adam or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Fri, Feb 7, 2020

About ACE: 7.3 /10

Long wait as computer system down. Staff were very pleasant.

About QEEQ: 10.0 /10

S.Bow

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Wed, Jul 17, 2019

“Not great”

About ACE: 4.7 /10

Over 40 minute wait to be seen at the counter. Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused. Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.

About QEEQ: 10.0 /10

Website was easy to navigate. Good price.

France

1 days rental

Mini | Fiat 500 or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Wed, Jul 3, 2019

“Je ne reprendrais plus votre société pour réserver”

About ACE: 6.7 /10

2h30 d’attente pour récupérer une voiture ... c’est un sacré manque d’organisation de votre part !!!’nn

AJA

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Mon, Jun 24, 2019

“Spend the extra money not to rent with ACE, it will be worth it”

About ACE: 5.7 /10

ACE was dire. The pick up took over an hour. After a flight with a 6 month baby and a 5 year old, this was far too long to wait to get to the desk to be served. English was poor, and it was a battle to convince them of the insurance I had already paid for with AXA via Easyrent. They even tried to con us out of 20 Euros for petrol to fill up saying the nearest petrol station was over 30km away from the airport. I had been to the airport several times and the petrol station that was 5km away has always sufficed.