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Live chat Email us Service Code: 8268083125
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Over 2 hours to collect a badly damaged car

Reviewed: Tue, Aug 6, 2019
About ACE: 4.7 /10
ACE in Bordeaux is Gold Car, a company I avoided, despite being cheaper, due to its very poor reviews. It took over 2 hours to collect the car. Car received had class 1 damage, with very few panels not damaged. Drop off took around 15 mins. Gold Car have offered compensation for delay, before I have complained, of 1 days rental. However, my final invoice has shown no credit. We shall see.
About QEEQ: 10.0 /10
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Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

NT

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Mini | Opel Adam or similar
Reviewed: Fri, Feb 7, 2020
About ACE: 7.3 /10
Long wait as computer system down. Staff were very pleasant.
About QEEQ: 10.0 /10

S.Steenackers

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jul 23, 2019
“Vreselijk niets is duidelijk”
About ACE: 5.3 /10
Onduidelijk

M.Deimert

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Mini | Opel Adam or similar
Reviewed: Thu, Jul 18, 2019
“Terrible”
About ACE: 5.3 /10
Waited nearly 2 hrs at pick up desk then had a very unhelpful member of staff at the outside desk where you pick up car keys the lady handing out keys through them at me and couldn’t tell me where car was will not be using ace again
About QEEQ: 8.0 /10

M.Houlton

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Jul 12, 2019
“Very expensive”
About ACE: 7.3 /10
Did not get the car I originally booked and ended up paying a lot more than expected!!

M.Durbin

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jul 2, 2019
“Long wait for car, Bordeaux airport.”
About ACE: 8.3 /10
Waited over an hour, in a hot terminal, to pick up car. Staff said I needed extra insurance !! This was paid for up front, and they should have been made aware. Overall cost was £20 higher than original quote. On the plus side, car was upgraded to a new seat arona.
About QEEQ: 8.0 /10
Easy to book, good communication

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