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HORRIFIC, wouldn't use easyrentcars.com or ACE EVER AGAIN

Reviewed: Tue, Jul 9, 2019
About ACE: 5.7 /10
The sign at Bordeaux Airport for ACE car rentals was a tiny A4 piece of paper with no other directions. Wait time at the desk was 10minutes yet took over 3hrs to get all the cars for my party! Was given 3 different cars, the children seats I had pre booked weren't available and as a result was pulled over by the police which was a horrific experience for my 18month old daughter. We were asked for a 1,400 Euro deposit each for each car which was news to us. Having finally paid everything and gotten our cars after multiple changes and a police stop (they wanted to make us get taxis for the kids) we were on our way. 2 out 3 cars we didn't fill up on return and were fined 50 euros per car atop the petrol cost. 1 car was filled up but apparently 4 euros short of a full tank and an additional 50 euro charge was placed on our card a week later (having agreed at the drop off the tank was full). Bottom line is this was the worst experience of my life and thing ACE and all their staff should be ashamed of themselves.
Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

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Mini | Opel Adam or similar
Reviewed: Mon, Sep 16, 2019
“I retuned the car with full tank and the company charged my a full deposit!”
About ACE: 5.0 /10
I retuned the car with full tank and the company charged my a full deposit!
About QEEQ: 8.0 /10

J.Walker

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Compact | Opel Astra or similar
Reviewed: Sat, Aug 17, 2019
“I felt that I spent a lot of money hiring the car then I get a £60 cleaning bill. Won’t return toyou”
About ACE: 6.0 /10
Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

P.Foulk

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Aug 14, 2019
“Insurance more expensive than rental, car picked up at night it was dirty and staff useless”
About ACE: 4.3 /10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

M.Deimert

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Mini | Opel Adam or similar
Reviewed: Thu, Jul 18, 2019
“Terrible”
About ACE: 5.3 /10
Waited nearly 2 hrs at pick up desk then had a very unhelpful member of staff at the outside desk where you pick up car keys the lady handing out keys through them at me and couldn’t tell me where car was will not be using ace again
About QEEQ: 8.0 /10

J UK

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jun 18, 2019
About ACE: 7.7 /10
Just the usual upselling tactics at the desk
About QEEQ: 10.0 /10

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