Terrible communication from EasyRent. Would not recommend.

The service was very good and efficient. The car had a few bumps and marks which made me a little anxious that they could be blamed on us.

The company needs to start to accept NSW digital licences. Apart from that they have good customer service. Cars could do with modernising

Car was in very good condition and was a good size for our trip. Collection and drop off was very easy and the staff were great.

Easy to book through

Car was great

Wasn’t clear if I could get a further price reduction if that was the purpose. Felt overloaded by emails n wen I thought I could get a further discount it led me everywhere but there.

Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
Dislike: All good.