Overall the rental experience was great

The wait time was quite long

friendly and helpful counter staff.

Prompt reply from Support. Price drop protector is working. I have save RM190 from the rebook. i also got the refund of extra charges. Thanks!

It would have been nice to know that Firefly was located at the Hertz counter as wasted time looking for office. Also was assured when booking car that a walker could fit in car. Did but with much difficulty

Cheapest price for the rental I could find on the internet. Quick service at pick up. Location right at airport at drop off. Will book through this website again next time.

Our flight arrived late at 2am in the morning just as the Hertz counter was closing. We were given our keys and took out top insurance offered by your staff member. After a long walk to the vehicle we realized how damaged the car was but it was too late to go back as the counter was closed. We paid top insurance for car that was likely uninsurable due to its condition, balled tyres, dents and panel damage all over the car- the car was completely unsafe particularly for the weather but also the long road trips we had planned. We phoned to complian an the lady sounded completely uninterested. We were told the manager would phone us to discuss but received no contact. We are completely unhappy with the service and condition of the car and the amount we paid to insure a vehicle that was already in such poor condition.