Routes is understaffed

Canada

Reviewed: Thu, Aug 15, 2019

About Routes: 7.0 /10

There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.

About QEEQ: 10.0 /10

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Medium SUV | Jeep Cherokee or similar

1 days rental

Relevant Reviews on Routes Toronto Airport

A.Nawaz

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Mon, Oct 28, 2019

“Smooth and easy booking and rental experience.”

About Routes: 9.0 /10

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

About QEEQ: 8.0 /10

Seemless booking experience.