A Beautiful Drive

After booking, I received the pickup voucher. When I arrived and called, they asked where I was from. I said China, and they immediately said they wouldn't give me the car because I was from China. I immediately complained, saying firstly, you didn't inform of this condition before booking, and secondly, isn't this blatant discrimination? When escalated to the manager, the manager said we just don't rent to you. You should get a refund from the booking platform. This is truly ridiculous.

They are very focused and have always had a smooth experience.

Le tarif est hyper compétitif, équipe très accueillante et professionnelle, temps d’attente un peu long, mais compenser par l’offre d’une gamme de voiture supérieur à ce qui a été demandé. Très bonne expérience, je conseille vivement

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

The best car rental experience. The staffs are extremely friendly and helpful. Vehicles are always very good.