Super easy to work with. They even offer a free shuttle from the airport.

Super easy to use. Comparing prices to competing companies makes the decision simple. Will absolutely use again.

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

I expected 3500km but was told the policy for Canadians is 200 per day totalling 600. There was no flag to review the terms. Thankfully the rep allowed 500 per day, although I used more than that. Very upsetting to be put in that position.

Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.

Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.