Car was dirty at pick up. Had to request to get it vacuumed. Other than that great experience.

I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.

Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage

No

Best price and car was perfect. Will book again for sure. They accepted my card insurance.

Amazing vehicle. Loved it.

Very smooth process. Helped me when I was late for pick up. Special shout out to Bruce for his help.

Staff gave me hussle about the mileage even though it's within the 3500 km allotted by my reservation at EasyRentCars. Staff claimed mileage is 1400 km only and wanted to charge for all extra kms.