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Live chat Email us Service Code: 5991781170
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Great car but inconvenient pick-up location

Reviewed: Sun, Jul 14, 2019
About Routes: 7.7 /10
The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Toronto Airport

Marina Pitman

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Reviewed: Sun, Oct 7, 2018
About Routes: 10.0 /10
I've always rented from this company; the cars are in great condition and almost always new. The rental and return process is simple, though it's a bit of a distance from the airport terminal. However, their shuttle service is very good.
About QEEQ: 10.0 /10

J.Barrett

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Compact | Toyota Corolla or similar
Reviewed: Sun, Nov 24, 2019
“Awesome!”
About Routes: 10.0 /10
Yes ended up in a Nissan Rogue
About QEEQ: 10.0 /10

NZ traveller

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Full Size | Nissan Pathfinder 7 Seats or similar
Reviewed: Fri, Oct 11, 2019
“7 seater from Routes”
About Routes: 7.3 /10
The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.
About QEEQ: 10.0 /10
Easy to use. Good to have it linked to an APP and FB messenger.

L.Mesa

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Full Size | Nissan Pathfinder 7 Seats or similar
Reviewed: Fri, Sep 6, 2019
“Very GOOD”
About Routes: 10.0 /10
We were expected (as per the reservation) a different make of car but there was no issue with the one we got.
About QEEQ: 8.0 /10

Y.Von

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Special SUV | Jeep Wrangler or similar
Reviewed: Tue, Jul 16, 2019
“Great experience with easyrentcars and average experience with supplier company”
About Routes: 7.7 /10
There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.
About QEEQ: 8.0 /10
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