They do not treat customers as their top priority and do not provide convenience. In most places around the world, airport car rentals offer 24/7 service. Car rentals at the airport should allow customers to pick up cars whenever they arrive, considering possible flight delays, customs procedures, and baggage claim delays. Communication between the car rental company and the rental platform needs to be improved!

It's a lovely small company, however it took a while til they picked me up from the airport location. and also for the second time they gave me a minivan instead of the economy car i booked. If you enjoy such upgrades you're in for a good surprise. I though I just spent extra money on gas. But otherwise - a positive experience.

Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good

Worst company i ever dealt with. Would never like to see there face again. Had to pay extra $25 for KM even though i booked 3500 km included in the booking.

Like: Friendly staff. Brand new car. Very good price
Dislike: long waiting period for pickup.