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Live chat Email us Service Code: 1491358171
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Reviewed: Thu, Feb 21, 2019
About Routes: 9.7 /10
At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.
About QEEQ: 8.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Toronto Airport

Eileen Doherty

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Medium SUV | Tesla Model Y or similar
Reviewed: Sat, Jul 6, 2019
About Routes: 10.0 /10
Very good.
About QEEQ: 10.0 /10

V.PHAM

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Economy | Toyota Yaris or similar
Reviewed: Wed, Sep 28, 2022
“Car was excellent, except unable to contact Routes car rental service desk”
About Routes: 9.0 /10
Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.
About QEEQ: 8.0 /10
I contacted QEEQ help lines couple times, they have been helpful.

H.Patel

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Large SUV | Dodge Durango or similar
Reviewed: Thu, Jul 30, 2020
About Routes: 9.0 /10
Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.
About QEEQ: 10.0 /10

K.Moon

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Intermediate | Honda Civic or similar
Reviewed: Tue, Feb 25, 2020
“Car price and booking process were good, service needs work”
About Routes: 8.7 /10
Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.
About QEEQ: 10.0 /10

AKG

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Large SUV | Dodge Durango or similar
Reviewed: Thu, Jan 16, 2020
“Bitter sweet”
About Routes: 10.0 /10
Car was good, line up at pick up was very long, vehicles were not available. It took me close to 2-3 hrs for pick up
About QEEQ: 10.0 /10
Great

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