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M.Kalember

Canada

Reviewed: Thu, Feb 21, 2019

About Routes: 9.7 /10

At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.

About QEEQ: 8.0 /10

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Toronto Airport

Isaac Leigh

Canada

1 days rental

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Sun, Jan 12, 2020

About Routes: 2.0 /10

They do not treat customers as their top priority and do not provide convenience. In most places around the world, airport car rentals offer 24/7 service. Car rentals at the airport should allow customers to pick up cars whenever they arrive, considering possible flight delays, customs procedures, and baggage claim delays. Communication between the car rental company and the rental platform needs to be improved!

V.PHAM

Canada

6-day rental

Economy | Toyota Yaris or similar

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Sep 28, 2022

“Car was excellent, except unable to contact Routes car rental service desk”

About Routes: 9.0 /10

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

About QEEQ: 8.0 /10

I contacted QEEQ help lines couple times, they have been helpful.