Excellent

The company checked the fuel level without being too strict, and didn't mind that the car wasn't washed, as it's hard to find a car wash in winter.

This is my second time taking a car from Routes, the experience is good and cars are new. Ontario residents must block 1500CAD of security deposit on their credit card, but I read about it and was prepared, which is ok. There were no additional insurance upsell on the counter unlike other companies in Toronto. They double checked my credit card has insurance included and were very nice to me. They don't have unlimited mileage for Ontario residents, but nobody in Toronto does and their limit was 2500 which was more than enough for my trip. Totally recommend

The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.

Fine print and restrictions should be made upfront. Not when you're there getting the vehicle late at night.

Car exceeded expectations, process was simple

Worked well on letting me know what's needed