Generally good although vehicle had not been cleaned due to pressure washer broken I cleaned the car

Europcar has a large area with no need to queue, and the efficiency is very high.

Very satisfied, they reminded me in advance.

I've been driving for years, and this was an excellent experience. They provided us with a new car, and the staff's service was exceptional.

The car was the right size and drove well. There was a large piece of chewing gum on the passenger side floor and this was not on the defects list. There was a floor mat on the drivers side that was not fitted and moved around and eventually showed a large hole in the sound insulation probably caused by a driver wearing high heels. It would have been better to have repaired the hole. It was not easy to find the drop off location at Gatwick. When we found it a pin code was needed to enter. We had not been given a pin code.

The qeeq site was easy to use. Europcar did not want to see the insurance papers you had provided. They did not want to see my international driving permit which is only a copy of my driving license. Altogether a good experience. Liverpool is not Chester.

No, I didn’t get the car I chose. I had ordered Skoda Octavia but it seems the supplier doesn’t have any. Vehicle I received was smaller and was available for a lesser price when I made the bookings. I paid higher for the car I chose.