Expensive one way fee

Overall satisfaction

Arrived at the car rental location on time, only to be offered a lower grade vehicle. They insisted it was an SUV as per the reservation. After over an hour of negotiation, the manager finally intervened and provided the reserved model.

The service staff had a very indifferent attitude towards Chinese customers.

quick and good service. We were expecting a focus sized car which we chose due to the focus having a large boot space. Unfortunately we ended up with a civic with a very inadequate boot space.

First I had to request a domestic as they tried to put me into a KIA Forte when I was expecting a Ford Fusion. Ended up with a Chev Impala which was fine. At return they tried to stick me with some vehicle damage that was shown to me at pick up but was marked incorrectly on the initial inspection sheet. Then tried to charge me a late return fee because they had entered in the wrong info. The only reason I went with them was because of the unlimited mileage as I was going to Montreal and back, a 2000km trip and the usual 200km per day for 7 days wasn't gonna do the job. I ate the extra charges that pushed the rental up to $490+, over $100 more than expected because I wouldn't have been able to get another vehicle elsewhere on zero notice. Will not be dealing with them again.