good specialy an Pick up personal was super friendly

The staff had a very bad attitude during pickup.

The process was fairly smooth and the staff provided detailed information. Unlike in China, the staff just gave the key and the parking spot, and you have to get the car yourself instead of them driving it out for you.

The service was very enthusiastic.

The provided car's charging port didn't work, so I couldn't charge my phone or use GPS navigation via the car's power source. There were no staff members at the pickup location to inform us of this issue, and we had to visit the store to resolve it, which was very troublesome. After negotiation, we were told there were no replacement cars available and had to try our luck at the airport pickup. The service was unacceptable!

Service du personnel ne nous a pas prévenus de dommages sur la voiture. il ne nous a pas expliqué comment conduire la voiture (c'était une voiture hybride). La voiture n'était pas au bon endroit qu'on nous avait dit et il n'y avait personne à qui demander. Nous avons perdu trop de temps et nous avons été stressés. Je pense que quelqu'un aurait dû nous accompagner pour voir si tout allait bien pour la voiture.