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Live chat Email us Service Code: 6633046217
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Meh.

Reviewed: Fri, Aug 2, 2019
About Routes: 7.3 /10
The car was damaged on every corner. It had a bad humid smell on the inside. The trunk bed was wet when we got it and it didn’t dry the whole week we had the car. The smell probably came from there. Both front lights were burned. We figured it out while driving in complete darkness... thank god the high beems still worked. I didn’t have a problem with the car mechanically. The shuttle from the airport to Routes and back was quick. Overall, I would say it was an ok experience since we paid about half as other companies were charging. Just don’t expect the highest quality of car.
About QEEQ: 10.0 /10
I activated the price drop and didn’t get a new booking less expensive. Would’ve been nice.
Economy | Kia Rio or similar

Relevant Reviews on Routes Vancouver Airport

Jack Roy

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Reviewed: Mon, Nov 4, 2019
About Routes: 6.0 /10
Waited in line for about an hour, mostly English service with very little Chinese support.
About QEEQ: 8.0 /10

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Large SUV | Dodge Durango or similar
Reviewed: Fri, Aug 2, 2019
“Great vehicle”
About Routes: 8.0 /10
The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!
About QEEQ: 8.0 /10
The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.

H.Perez-Porro Costa

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Jul 27, 2019
“Easy and fast”
About Routes: 6.0 /10
Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.

E.Chan

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 17, 2019
“Simple. All as expected. Will return for future rentals.”
About Routes: 8.3 /10
Good.
About QEEQ: 10.0 /10
Easy to book.

B.Susilo

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, May 16, 2019
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes: 6.3 /10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

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