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Search for Routes Car Rentals in Vancouver

Worst experience ever

Reviewed: Wed, Sep 11, 2019
About Routes: 5.3 /10
The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.
Kia Rio image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Economy | Kia Rio or similar

Relevant Reviews on Routes Vancouver Airport

D.Lake

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Sep 20, 2019
About Routes: 7.3 /10
We waited a long time to get the car, the staff at the counter and on the phone were not very friendly. The car was not very clean, they hosed down the outside while we were waiting, the inside was dusty and dirty. The prices were really good.
About QEEQ: 10.0 /10
It was really easy to book online.

S.Pattarakijkusol

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Full Size | Nissan Altima or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Sep 6, 2019
About Routes: 8.0 /10
full size car at this location is intermediate size compare with other suppliers.
About QEEQ: 8.0 /10

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Aug 27, 2019
“PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!”
About Routes: 2.0 /10
Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

OKRA

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Intermediate | Honda Civic or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Jul 5, 2019
“disappointed. I book a Honda "civic" & got a Kia "Fonte"”
About Routes: 4.7 /10
Not enough staff to serve the guest. I wait more than half hour to get my car even though that day is not a busy day. no long line up. Also the condition is change if you are BC resident. (mileage limitation : 300km)

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Intermediate | Toyota Corolla or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Jun 28, 2019
“First time user of this website for my rental car booking. Was a bit apprehensive but things went we”
About Routes: 8.3 /10
Busy location
About QEEQ: 10.0 /10

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