The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

The instructions were unclear, and it took half an hour to pick up and drop off the car.

Not enough staff with over booking that makes the pickup process very slow.

Good people and good service

Good

The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!

The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.