Excellent value and professional service.

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.

We were supposed to have a Kia Rio, we had a Kia Forte.