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Live chat Email us Service Code: 4632869125
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Gave me wrong car

Reviewed: Tue, Aug 6, 2019
About Routes: 5.7 /10
After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.
About QEEQ: 10.0 /10
Medium SUV | Jeep Wrangler or similar

Relevant Reviews on Routes Vancouver Airport

Ben Emily

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Reviewed: Sat, Feb 2, 2019
About Routes: 10.0 /10
The car rental price was very low, unbeatable value.
About QEEQ: 10.0 /10

Penny DuBois

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Reviewed: Wed, Jun 27, 2018
About Routes: 2.0 /10

Barry Bobby

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Reviewed: Sun, Oct 14, 2018
About Routes: 6.0 /10

W.LAM

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Oct 20, 2019
“Okay for low prices but don't expect good services.”
About Routes: 6.3 /10
Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle. No enough staff ... have to wait for a long time. Parking lot is small and tight ... have challenges to drive in and out.
About QEEQ: 8.0 /10

J.Van Marck

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Economy | Kia Rio or similar
Reviewed: Sun, Oct 6, 2019
“Not great”
About Routes: 3.7 /10
The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

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