Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.

Everything with the booking platform was good nice and smooth

The car was fine. The radio wasn’t very good, but it was clean and ran fine. The wait to pick it up was over an hour once the shuttle dropped me off. You cannot use a debit card or cash for the $500-$1000 deposit. They also do not accept discover card. Read the fine print and you probably won’t have an issue.

Booking was fine and I was auto rebooked to save a few more dollars. Overall, it was good, but the rental company mentioned that they are. It fans of 3rd party booking.

Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.

Routes were experiencing some difficulties with their wifi system when I was scheduled to pick up. They were still friendly and professional. I needed to extend my rental by an extra day...it would have been nice to maybe have had a discount for the inconvenience at the pick up (1 hour wait to get the system sorted).

No problems. Everything was easy..just like the name says.