Very satisfied.

The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.

Got an upgrade on vehicle size at no extra charge. First ever experience to require proof of car insurance since I did not want to buy their coverage!

All was good

The location was a bit off the beaten path, but easy to find and navigate to. We got our car within a reasonable time, and it was a very new model, a great value for the price. My only complaint was the faint cigarette smell in the car, but a minor issue.