Old Condition was not disclosed.

the car smelled like a wet dog. It was almost midnight so we did not want to go back and exchange the cat

This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.

Worst customer service ever. Slow, and rude. Need better training. No employee at desk for over 10 minutes. Car was low on gas. Windows in car were dirty.

Counter staff very friendly and helpful.

dit

No I need a full size car and they gave me a glorified small cross over and called it an up grade. I had to food down the seat to fit my luggage and couldn’t use the car with the whole family with all the luggage in it.