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Poor HERTZ customer service

Reviewed: Wed, Jul 31, 2019
About Hertz: 6.0 /10
Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!
About QEEQ: 8.0 /10
EasyRentCars were fine.
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Medium SUV | Jeep Cherokee or similar

Relevant Reviews on Hertz SAN FRANCISCO INTL AP

Tobey Crichton

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Reviewed: Wed, Jul 30, 2025
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Todd Pansy

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Reviewed: Wed, Jun 26, 2024
About Hertz: 10.0 /10
The pickup and return process was fast and convenient.
About QEEQ: 10.0 /10

Primo Maxwell

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Reviewed: Mon, Feb 12, 2024
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Karen Jackson

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Reviewed: Mon, Apr 8, 2019
About Hertz: 10.0 /10
Car rental is convenient, even more convenient to return, with full insurance, you don't have to worry about anything
About QEEQ: 10.0 /10

Raymond Moulton

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Reviewed: Sun, Dec 17, 2017
About Hertz: 10.0 /10
For someone like me who can only speak a few words of English, the company's service was excellent! Very trustworthy!
About QEEQ: 10.0 /10

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