Poor HERTZ customer service

S.Bell

United States

Reviewed: Wed, Jul 31, 2019

About Hertz: 6.0 /10

Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!

About QEEQ: 8.0 /10

EasyRentCars were fine.

Jeep Cherokee image

San Francisco Airport(SFO)

Medium SUV | Jeep Cherokee or similar

1 days rental

x4

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Reviewed: Sun, Dec 17, 2017

About Hertz: 10.0 /10

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Claude Kipling

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