Poor HERTZ customer service

S.Bell

United States

Reviewed: Wed, Jul 31, 2019

About Hertz: 6.0 /10

Booked a mid size SUV specifically to fit our luggage. As soon as the rental clerk realised we didn’t need the additional insurance we were palmed off with a smaller SUV than needed. No pre inspection by the staff, couldn’t be bothered, luckily I always take extensive photos and videos as on returning the vehicle the inspection guy stated that I should have highlighted the parking dents and scratches before hand. Luckily I have photos on pickup and drop off. Beware!

About QEEQ: 8.0 /10

EasyRentCars were fine.

Jeep Cherokee image

San Francisco Airport(SFO)

Medium SUV | Jeep Cherokee or similar

1 days rental

x4

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Tobey Crichton

United States

1 days rental

San Francisco Airport(SFO)

Reviewed: Wed, Jul 30, 2025

About Hertz: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Todd Pansy

United States

1 days rental

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Reviewed: Wed, Jun 26, 2024

About Hertz: 10.0 /10

The pickup and return process was fast and convenient.

About QEEQ: 10.0 /10

Primo Maxwell

United States

1 days rental

San Francisco Airport(SFO)

Reviewed: Mon, Feb 12, 2024

About Hertz: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Karen Jackson

United States

1 days rental

San Francisco Airport(SFO)

Reviewed: Mon, Apr 8, 2019

About Hertz: 10.0 /10

Car rental is convenient, even more convenient to return, with full insurance, you don't have to worry about anything

About QEEQ: 10.0 /10

Raymond Moulton

United States

1 days rental

San Francisco Airport(SFO)

Reviewed: Sun, Dec 17, 2017

About Hertz: 10.0 /10

For someone like me who can only speak a few words of English, the company's service was excellent! Very trustworthy!

About QEEQ: 10.0 /10

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