When picking up the car in the parking lot, I found it was not the model I had booked (a lower-tier model). I had to return to the pickup store to modify the order and finally got the reserved model.

Satisfied overall. Although the front desk is quite average, the location is very easy to find.

It's okay. Arrived half an hour early for normal pickup. No reserved sedan available on site, got swapped for an MPV. Not sure if it's considered an upgrade. Asked for an SUV but they wouldn't swap it for free. The car has 80,000 miles on it, overall the vehicle condition is decent.

Acceptable, but don't expect too much from the service in the US.

Good