Very good

Please be very cautious when choosing Budget and the Zuzuche platform. The Budget staff did not actively ask us about additional items outside of our order; instead, they just added them in. Since there were many people in line, I didn't have time to check everything. Twice I confirmed with the Asian staff member, Rose, that all my fees matched my original order, and she said they did, and only asked for my signature. In the end, I was charged for three additional items, which amounted to half of the daily rental fee. When I communicated this with the Zuzuche platform, they told me that my signature proved I accepted the charges. I am speechless that this platform partners with Budget!

They aggressively pushed insurance and had a bad attitude. They even threatened that the police would arrest and jail me if I didn’t buy it. It was quite unpleasant.

Acceptable

The Jeep was a bargain and a great vehicle. But Budget kept billing my card an extra $1,500. Yep, they just charged it to the card 4 times throughout the booking, so around $6k in total which was all a mistake by Budget. So far two of them have been refunded, still chasing for the other two to be refunded. All up about 3hrs of my life spent on phone calls plus the hassle of my card going over it’s limited while waiting for these charges to get get reversed.

Great deals and a simple, clear booking plan process. I’ve referred a bunch of mates their way!