Didn’t have our car we had booked available so we was given a mid size suv which was good but doesn’t quite feel like it was worth the same as a mustang would have which we paid for. Woman at the check in desk to pick up the car was actually quite rude and really uninformative. We showed up she didn’t apologise for not having the car we booked. Then when letting us know they didn’t have it just said go to this bay and your car will be there. No options or choices considering a mustang and mid size suv aren’t comparable at all. Oh and don’t bother ever ringing them if you need anything no matter what store you call nobody ever picks up the phone.

Quick and helpful and couldn’t have a smoother process.

Detailed guidance, quick service, especially convenient for returning the car.

When I arrived locally, I was asked to make another payment. The arrival time was late, and the airport internet was unstable, making it difficult to verify the payment details on Zuzuche. I had to pay USD$ 186.55 again at the Hertz Fairbanks airport office. After returning to Taiwan and contacting Hertz customer service, it took more than a month to expect a refund of USD$ 152.85, but I still had to pay USD$ 33.7 in taxes. I am currently negotiating with Hertz customer service about this. This experience was quite bad.

The car was not available at collection, they failed to have any vehicle within the group I booked over 5 months ago.. no upgrade was offered and I ended up with a vehicle I could have booked online and saved over £200.00 before travel

Like: This was the best rental car website that was easy to use and offered the best rates. I was surprised Hertz was in the program which tells me that Hertz is finally becoming competitive with other typically low cost auto rental companies. I would definitely used EasyRentCars again.
Dislike: n/a