Before renting, I checked the condition of the car and took a 360-degree video, noticing there was already a dent on the vehicle. After returning the car, the rental company emailed us claiming that we caused damage to the car. Even after providing the video, they questioned why we took the video at 8:30 when we had completed the rental process at 8:00. Can't we take a break after completing the rental process and then take the car? The company's management is chaotic—they fail to properly document pre-existing issues with their cars. Even though we provided evidence, they didn't check whether we left the parking lot during that half-hour. Instead, they seem to be waiting for us to prove we weren't responsible. If we can’t prove it, are they expecting us to pay for damage we didn’t cause?

The service was great.

It took several attempts to get through on the phone, the location was hard to find, and they charged me 750 NOK for being 7 minutes late. The fuel tank wasn't filled up completely. Returning the car was relatively smooth, but the vehicle didn't have an autopass device, so I'm not sure if that will cause any issues.

Very satisfied

I've rented here multiple times! The staff are familiar faces! Communication is smooth.