Despite paying in full and confirming the reservation, the entire pickup process took 3.5 hours. First, there was a two-hour wait in line, then the car was not ready, and finally we received a car that was dirty and smelled terrible.

Avis, Budget, and Priceless are in the same building, and the wait to confirm an order exceeded one and a half hours, all while standing. Not recommended.

The local Avis branch asked if I wanted the highway toll pass, and I said yes, but they didn't explain the costs. In the end, after 21 days of rental, they charged over $300 extra on my credit card. They also upgraded the insurance without my consent.

We picked up the car more than two hours later than the scheduled time, which made us unsatisfied with Avid. When picking up the car, we verbally asked if there were any other fees besides the additional driver fee. The staff said no, so we kept agreeing and signed. Since we had already waited for over two hours and were very tired at the time, we didn't read carefully. However, when returning the car, we examined the bill and found they had charged us extra for full roadside assistance insurance. But I had already purchased that full insurance from a Chinese insurance company when booking through Zuzuche.

Service was enthusiastic, and there were multiple communication channels available (they were proficient in using mobile translation apps). We arrived late at night, but the service desk was almost fully staffed, so there was no need to queue to process our order.