Poor experience, time-consuming and inconvenient, unclear fees, not user-friendly for people with limited English proficiency.

They keep pushing insurance sales and claim that the insurance you purchased domestically is unreliable. They also recommend paying extra for a better car model. Just stick to your original plan and options and ignore their suggestions. The car had many scratches, probably because I didn't buy their insurance, and they didn't confirm the vehicle's condition or exterior with me. The car's exterior was also not cleaned properly.

Good

The service was excellent.

The car promised by the rental company was a Mercedes, but a different brand was provided instead. It had poorer power and comfort. Knowing that the requested model was unavailable but not informing the customer feels deceptive.