We couldn't ultimately rent the desired Jeep Grand Cherokee, only an equivalent Enclave. We made efforts to switch cars at the rental site, but due to the one-way rental situation, many cars were restricted. We also called Dollar's customer service, but the phone lines were down due to continuous snowfall.

Line was long in the cold weather just for me to find out I had to wait 24 hours to pick up rental since it was reserved with my debit card. After a 90 min wait, I was on my way.

Pretty simple platform. Price did not drop.

I thought adding an additional driver would be a simple process but ended up getting quite complicated as one of the staff members didn't know what to do. It ended up being a simple note on the receipt to say the car was attached. Not sure what the issue actually was but took over 20 minutes to resolve. Bit of an inconvenience but would expect all staff to be able to deal with pretty simple issues. Car was great and really like the idea that I get to choose my own car out of 7 or 8 options although no Jeep Patriot. We did get a brand new Ford Escape though so no complaints

Simple process couldn't have been smoother

Like: cost and ease
Dislike: nothing

Like: Easy to get to, fast service, a good go-to get-me a car place!
Dislike: Employees don't smile. They should smile more and worry less!