Overall, it was pretty good. I'm just not sure if they'll find excuses to deduct money later. I didn't buy the collision damage waiver. When I arrived, an elderly lady told me that it's illegal not to buy it in Los Angeles. I directly replied, 'I just want to break the law, is that not allowed?' She was speechless afterward.

Upgraded to an X3 with additional payment. The car was new and easy to drive. No thorough check was done during drop-off.

Good

The customer service was excellent.

A very satisfying car rental experience.