The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.

Dreadful company, the girl called María at the drop off was very rude,

Good booking platform, excellent when used in San Francisco absolute terrible car hire company in Tenerife. Do not use ok mobility.

I booked an Audi but got a SEAT instead. They bait and switch, and I was forced to buy additional insurance at the rental store; otherwise, they wouldn't give me the car.

Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!

OK Rent A Car are by far the worst hire company we have ever used. Collection from the airport by inadequately sized minibus, the queue was right next to another hire company with poor markings to indicate where to queue. On arrival at their depot, we were required to take a ticket (like Morrisons deli counter) and wait. We waited for 3 hours. They have no adequate waiting area inside for the number of people waiting (well over 100 people) and no toilet facilities. Their excuse "there is a lot of flights in today" - unfortunately I don't buy this excuse because they know ahead of time how many flights are inbound and how many bookings they had. They were poorly understaffed. The collection process was made worse by all staff charging different amounts (we'd booked 3 cars). We weren't told the terms and conditions differed from Easyrentcars and were told that returning the car fuel empty would not incur any charge because our booking was full to empty with Easyrentcars. On drop off the staff were rude and ignorant. Almost everyone who dropped off a car has some kind of additional charge for fuel, damage, or paperwork being incorrect (their fault not ours). I would highly recommend avoiding this sham rental company who cannot organise their staff or bookings and who like to charge customers overzealously on return. They charged my credit card without authorisation or signature for €97 to fuel the car, except fuel for this size car is only €50 locally. Avoid at all costs!