CAR RENTAL REVIEWS ON OK MOBILITY AT ALICANTE AIRPORT, ALC

When i arrived to pick up the car I was surprised to learn that I had to pay for the cost of the fuel, i did not realise this to be the case. I would have accepted this but I was asked to pay 160 euros for a tank of fuel for this type of car. This is approx 100 euros too expensive and the rest was explained as 'other' fees... I was not willing to pay this much and so I was forced to accept a much smaller car but still forced to pay 110 euros for a tank of fuel which is a total rip off. I therefore had to take a much smaller car than I was expecting, had to squeeze my family and luggage in and pay 110 euros for this privilege. The staff member as extremely rude, unhelpful, unwilling to se any other point of view and plainly didn't care. It got our holiday off to a very poor start.

Love the fact you both walk round the car at the end of the rental, knowing when you leave there's no potential for any unexpected charges

Great prices as usual

Great as always

Your prices from 12 months ago have increased greatly.... also no points earned when renting for less than $10 a day is poor

Excellent service from start to finish. Car was superb, better then I had expected and big enough for four adults. Took 3 large suitcases comfortably. Car make - Link&co O1. Never heard of it but was fantastic. Had the insurance certificate so no sell of additional car insurance

Wasn’t sure about this company at first but can honestly rate them first class. Price was amazingly cheap in comparison.

Excellent as usual

Flight was delayed and so arrived at 10pm - hit with a £50 charge for out of hours (from 10pm) even though the service desk was open till 11.00. No sympathy - READ the SMALL PRINT

Still waiting for my deposit

Iike how at the end you both walk round the car checking the damage and you sign to say you're getting a complete refund

I wait it more than 2 hours for to collect the car I booked automatic they give me manual car

Excellent

The store pushed for insurance sales, and after I refused to purchase, they maliciously nitpicked when I returned the car. I picked up the car at night, the lighting was dim, and they only prompted to check the body, not the rims. When returning the car, they claimed there were slight scratches on the rims and maliciously demanded 260 euros for compensation. The scratch was less than 2 cm and it was unclear if it was caused by me, but they still made me pay. This car rental company is maliciously targeting Chinese consumers.

the pick up details provided by easyrent cars for this pickup were wrong but was sorted . apart from the normal sales pitch for upgrades then this was excellent service.

Like how you leave the rental company knowing you've got a full refund

Overall an easy experience, I paid £125 for a full tank of full and got £41 refunded despite using just 1/2 a tank, which was the only real negative. Shame the French Car in Spain spoke in only German as we speak, English, French, Spanish and Portuguese but not German therefore were please we took a sat nav with us that we could programme.

We paid as expected, OK RENT A CAR tried to get us to pay extra as we were told they would for additional insurance, even though the car is insured rather than the driver like in the UK. I am happy with the price paid and the instructions I received from the booking.

All went well, friendly staff.

Very user friendly app.

My friend recommended us to use ZuzuCar. On April 20th, we rented a car after my friend advised against purchasing insurance and told us to record videos of the car during pickup. At the car pickup, we filmed all the scratches and the car body. We booked the car online and picked it up at Alicante Airport. The staff told us to buy insurance, but we declined. The rental was very cheap, costing only 757 RMB from April 20th to May 3rd. We understood they were pushing insurance to make money, as the insurance would cost 378 euros. We insisted on not buying it. However, the staff said that if there were scratches over 5 cm, we'd have to pay 1350 euros. At that point, I was tempted to buy, but my friend insisted it wasn’t necessary, so we ended up not purchasing insurance. Another issue arose because I didn’t have the physical copy of my driver’s license. I only had a notarized and Hague-certified copy, which they refused. Later, my husband used the international driving license translation service from Alipay, and the staff accepted it. However, they insisted on adding a second driver fee for 130 euros, making my husband the second driver; otherwise, we couldn't proceed. We agreed immediately, as we just wanted to get the car. Finally, we successfully picked up the car. During the rental period, I didn’t dare drive out of fear since we didn’t buy insurance. My husband was cautious with parking and driving, and there were no issues. Eventually, the return process went smoothly. We returned the car at 7 a.m. on May 3rd, cleaned thoroughly, without a single scratch or dent. The staff inspected the car with a flashlight on her phone, checking every detail. All the scratches she pointed out were already documented in my photos, and she confirmed everything as okay. After a 10-minute inspection, she gave me a thumbs-up and said I was good to go. I asked whether I needed to sign anything to confirm, but she said no and that I could leave. I also asked when the deposit would be refunded, and she said it would take 7-10 business days, or possibly sooner. The deposit was the 1350 euros frozen due to not purchasing insurance. However, the next day, I received an email stating they would deduct 100 euros. I was stunned. Everything had been confirmed as okay, so why was I being charged? I quickly contacted customer service via the ZuzuCar app. Due to the time difference, we exchanged emails over a few days. They claimed there were scratches on the wheels and wanted me to pay 100 euros. I couldn’t believe it—who thinks about photographing the wheels during pickup? It felt absurd! I responded via email, refusing to agree. Eventually, ZuzuCar negotiated with them, refunded me 30 euros, and offered a 200 RMB coupon. After several days of back-and-forth, I decided to drop the issue. For future rentals, make sure to take thorough photos and videos during pickup, and record the entire return process too.

Very satisfied.

The car rental company aggressively pushes insurance.