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I will never rent from this company (Green Motion) again.

Reviewed: Wed, Jul 10, 2019
About ACE: 5.3 /10
The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.
About QEEQ: 10.0 /10
Economy | Ford Fiesta or similar

Relevant Reviews on ACE Heathrow Int l Airport

Tobey Crichton

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Reviewed: Sat, Jul 14, 2018
About ACE: 4.0 /10
Waited in line for 40 minutes, very slow. The most bizarre thing is, it was my first time in the UK, and they claimed I was on their blacklist and refused to rent me a car. I ended up using my friend's name to rent instead. When returning the car, they pointed out a very small dent and demanded £200. Such minor damages are easy to miss during pickup. After a lengthy argument, they finally dropped the charge. I bet the next person will get scammed too.

A.Davis

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Compact | Peugeot 308 or similar
Reviewed: Thu, Nov 16, 2023
“Better to book direct and know what the charges will be”
About ACE: 10.0 /10
All good
About QEEQ: 10.0 /10
I ended up paying more on site than quoted by QEEQ

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Economy | Ford Fiesta or similar
Reviewed: Mon, Aug 26, 2019
About ACE: 2.0 /10
Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.

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Compact | Ford Focus Cabrio or similar
Reviewed: Wed, Jun 19, 2019
“Terrible”
About ACE: 3.3 /10
Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
About QEEQ: 8.0 /10

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Mini | Fiat 500 or similar
Reviewed: Tue, Apr 30, 2019
“Got caught out by hidden extras”
About ACE: 6.7 /10
Waited ages to pick up car. Wouldn't accept my credit card for the deposit, but would accept it to pay the 0 excess charges as a result. Car was good though.
About QEEQ: 7.0 /10

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