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Search for ACE Car Rentals in London

I will never rent from this company (Green Motion) again.

Reviewed: Wed, Jul 10, 2019
About ACE: 5.3 /10
The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.
About QEEQ: 10.0 /10
Ford Fiesta image
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Economy | Ford Fiesta or similar

Relevant Reviews on ACE Heathrow Int l Airport

L.McNab

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Compact | Ford Focus 2 Doors or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Sep 20, 2019
“car boot failed so I had to call out AA and waste a few hours while they were unable to fix it”
About ACE: 7.7 /10
Counter staff initially told me I had no insurance and convinced me it was because it was booked as for US based folk and they had it on cards and did not need it. Luckily I realised that my booking said I had and pointed it out - I had passed over that info
About QEEQ: 8.0 /10
ok

P.Spray

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Economy | Ford Fiesta or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Mon, Aug 12, 2019
“I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class.”
About ACE: 6.0 /10
I booked a Ford Fiesta or similar, but got a Kia Picanto. In my opinon this is a smaller class of car. the instructions said their was a hopper bus from T5. i was unable to find one, rang the hotel to confirm which bus, only to be advised there was no hopper bus from T5 and that I would need to catch the free bus to T4 and then get a hopper bus. After flying for 24 hours this wasn't want I wanted to hear or do, so I caught an uber which was an unexpected expense. The wait time to pick up up the car was terrible, long queue, must haev taken almost an hour. Got hit with a GBP270 repair bill for a scratch on the bottom of the bumper, that really topped of my hire expereince.
About QEEQ: 7.0 /10

R.Thimmarayanagari

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Intermediate | Hyundai Elantra or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Mon, May 27, 2019
“Easy Rent Cars is fine. But, my terrible experience is with Green Motion LHR car rental - CHEATERS”
About ACE: 4.3 /10
At the time of pick up the desk person told me if I notice any damages then I should send photos by the following day by noon. This clause is included in the contract with Green Motion if the pick up time is night. I did send all the photos of all the pre-existing damages by email. The email was acknowledged. But at the time of hand over the desk person told me that he could not find the photos which I have sent. By the following day I was charged for the damage. I wrote to Green Motion that it was a pre-existing damage but the reply I received was "the bumper damage is more significant at the end". I am enclosing photos here for your perusal. Never be cheated by Green Motion LHR. Great Cheaters and dishonest.
About QEEQ: 8.0 /10
I don't have any complaint with Easy Rent Cars. When I approached the support services then they have been prompt and helpful.
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Mini | Fiat 500 or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, Apr 30, 2019
“Got caught out by hidden extras”
About ACE: 6.7 /10
Waited ages to pick up car. Wouldn't accept my credit card for the deposit, but would accept it to pay the 0 excess charges as a result. Car was good though.
About QEEQ: 7.0 /10

J.O'brien

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Compact | Ford Focus Cabrio or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Apr 26, 2019
“Great except for the 2.5h wait !”
About ACE: 9.3 /10
Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
About QEEQ: 8.0 /10
Great very easy to use

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