car was dirty and agent claimed in undamaged condition but vehicle had damaged wheels and damage and scratches to bodywork. Vehicle was very dirty outside and windscreen was so dirty on inside I hade to get a cloth and clean it before travelling as vision was impaired. Washer bottle was empty. agents very slow and off handed, long wait.
Waiting in line to get the car wasn't a problem, but when I said I didn't want to buy collision damage insurance, their attitude turned a bit sour. They kept persuading us to buy various extras, which we didn't appreciate.
Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.
“NEVER BOOK WITH ACE, the correct one is GreenMotion.”
About ACE:4.0/10
The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.
Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle. Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.
Dislike: Even though I booked for automatic car but they gave me manual as they didn’t have automatic at the time of pick up!!
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Customer Service
Great booking lousy car hire experience
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View more >Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.
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