Green motion car rental in London is a scam. We booked a vehicle but was upsold to another vehicle , with constant pestering of selling insurance. In the end , we took the cheaper insurance option but they claimed that damage was found and force a claimant of another 200-300 pounds for damage. Utter disgrace company and will never go back again.

The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.

The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.

Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.

Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle.
Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.