The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.

Very satisfied. There weren't many people when we arrived. Although the rental process took about 20 minutes, the return process was very quick.

Had to pay an extra 45 euros because I checked in after midnight, but it was due to waiting for the previous customer to finish their procedure.

Good service attitude

The drop off point was not clearly reported by Sicily by Car and it took a while to ask and understand where to go

The drop off point was wrongly reported by EasyRentCars and it took a while to ask and understand where to go