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Live chat Email us Service Code: 3602582125
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Reviewed: Tue, Oct 1, 2024
About Hertz: 4.0 /10
Very disappointing. This was the first time I've encountered a situation where the price was increased at the last minute. Luckily, I can speak French; otherwise, I wouldn't have known how to handle the communication. I showed them my reservation, but they denied it, saying 'There's no way you got such a low price.' They insisted I pay an additional 40 euros; otherwise, I wouldn't get the car. This took over an hour to resolve. Later, with the help of the rental platform, they agreed to refund the 40 euros after the trip. Eventually, I got the car at their price. In situations like this, having a reliable platform is crucial. The rental platform was very helpful, but the whole ordeal wasted a lot of time.

Relevant Reviews on Hertz in France

Marvin Curme

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Reviewed: Sun, Aug 30, 2020
About Hertz: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Martin Richardson

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Reviewed: Fri, Apr 14, 2017
About Hertz: 10.0 /10
Most of the staff are excellent. A few individuals had some issues.
About QEEQ: 10.0 /10

Theresa Crane

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Reviewed: Fri, Oct 28, 2016
About Hertz: 4.0 /10
When picking up the car, a male staff member repeatedly insisted on buying insurance, otherwise, he said there would be issues. He was very unfriendly, but I insisted on not buying it. When returning the car, a female staff member was smiling and provided normal service. There was no car inspection, I simply handed back the keys and showed the fuel receipt. The final price matched the booking price. Due to schedule delays, I picked up the car a day late. The manual car I requested was no longer available; instead, I got a very small car in poor condition, but it didn't have any problems.

Bella Hamilton

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Reviewed: Thu, Oct 8, 2015
About Hertz: 8.0 /10
The service was very attentive and they solved problems patiently.
About QEEQ: 8.0 /10

Patricia Whitehead

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Reviewed: Tue, Aug 23, 2016
About Hertz: 8.0 /10
The service attitude was just average.
About QEEQ: 10.0 /10

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