Good service. They offered additional insurance, but did not push it when I declined.

Staff didn’t speak English which was bit problem.

We received different car then what we booked, smaller in size and caused issues with luggage. At drop off Hetz staff member was very unfriendly and rude, wasted over 40 minutes with this guy.

Car was listed as holding 7 people PLUS 3 large bags. We packed accordingly. the vehicle provided, and the only one available to us, could barely hold 7 people AT THE EXPENSE of any luggage room. As a consequence we had to hire an additional car and spend our holiday carpooling. Totally disappointing and borderline fraudulent as far as the accuracy of vehicle capacity as described.